Title: Registration Liaison

Department Org: Registration - 108820

Employee Classification: B6 - Unclass Part Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift:  2

Start Time:  4:00PM   End Time:  8:00PM

Posted Salary:

Float: Yes

Rotate: Yes

On Call: Yes

Travel: Yes

Weekend/Holiday: Yes

Job Description:

The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC.

Minimum Qualifications:

Excellent communication skills, oral and written skills.
Experience in internet, internet navigation, word processing, standard computer manipulation.
Experience with Word and Excel, required.
Ability to work with minimum supervision.
Ability to deal with confrontation.
Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
Ability to enter data, perform multiple tasks and work independently.
Must be able to understand and comply with policies and procedures.
Possess analytical and problem solving skills
Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
Work in a professional office or hospital environment with possible high stress levels
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Required Education/Experience/Licensing:
High school graduate or equivalent required.
Minimum 2 years’ experience in customer service role required

Preferred Qualifications:

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.